To the online seller out there, I advise you to not using Skynet courier service to deliver your customers' orders. Seriously. Please stay away from Skynet. I'd banned Skynet service & any seller who use their service to deliver my order. Why? Just look at the image below.
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| The parcel is from Sg Besi... Bad service from Skynet. |
Actually I paid for the item on Sunday 13/9 & the seller did send my parcel on Monday 14/9 using Skynet. Up until today, Friday 18/9, I haven't received the parcel. As you can see, even the tracking status is not updated. No, there's no additional info is required regarding the delivery. Their only problem is as the staff told me is 'abundant' parcels with few manpower/driver which equals to the bad service itself.
Since I'm using office address, so the parcel will only be delivered on Monday, if it'll ever be delivered. I did request to change to my home address, but the staff cannot guarantee that it'll be delivered tomorrow since they work only half day on Saturday. Instead the staff did suggest me to collect it myself at Kajang branch at Balakong. If they suggest this earlier instead of at 4pm today after I expressed my anger, I'd consider it. I had called them on Tuesday & been told that it'd be delivered on Thursday since Wednesday was public holiday. & day after day I guess they just saying your parcel will be delivered on the next working day. Actually today, I had to call them twice. Once in the morning, & they said they'd call me back. But only after I called them again on the evening, they did call me back telling that my parcel is still at their office.
I'm quite a 'hard core' online shopper. Even the boutique is near my office/home, I'd prefer buying online especially when no shipping charge is applied. So I have experienced deal with many courier services... Poslaju, GDex, DHL, Fedex, Kangaroo, Ta-Q-Bin... You name it. From this experience I have to say Skynet is the worst. Most of my orders were delivered by Poslaju but I never have to encounter this upsetting problem. In fact actually, I did purchase something online yesterday & it was delivered on the afternoon. I already received the item today.
Since I'm using office address, so the parcel will only be delivered on Monday, if it'll ever be delivered. I did request to change to my home address, but the staff cannot guarantee that it'll be delivered tomorrow since they work only half day on Saturday. Instead the staff did suggest me to collect it myself at Kajang branch at Balakong. If they suggest this earlier instead of at 4pm today after I expressed my anger, I'd consider it. I had called them on Tuesday & been told that it'd be delivered on Thursday since Wednesday was public holiday. & day after day I guess they just saying your parcel will be delivered on the next working day. Actually today, I had to call them twice. Once in the morning, & they said they'd call me back. But only after I called them again on the evening, they did call me back telling that my parcel is still at their office.
I'm quite a 'hard core' online shopper. Even the boutique is near my office/home, I'd prefer buying online especially when no shipping charge is applied. So I have experienced deal with many courier services... Poslaju, GDex, DHL, Fedex, Kangaroo, Ta-Q-Bin... You name it. From this experience I have to say Skynet is the worst. Most of my orders were delivered by Poslaju but I never have to encounter this upsetting problem. In fact actually, I did purchase something online yesterday & it was delivered on the afternoon. I already received the item today.
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| From Shah Alam took 1 day only. Shame on you Skynet... |
So, yes to the online seller out there, please don't use Skynet service. Let's help them solve their problem by reducing their abundant parcels. & most importantly is giving good service to the customers in term of fast delivery.
©2015 Posted from my Galaxy Note 8.0
©2015 Posted from my Galaxy Note 8.0
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